Based on her PhD dissertation, this research explored the effects of the leader’s non-verbal communication on a subordinate’s willingness to speak up during a joint decision-making exercise. When the leader appeared confident, the subordinate judged the leader to be more competent. As a result, the subordinate was less likely to argue back, resulting in a poor joint decision. The findings highlight the importance of leaders looking confident – and the danger of assuming a confident leader is also competent.
Influencing others has always been an important skill and it will become even more critical in a post-COVID world. To create positive