Based on her PhD dissertation, this research explored the effects of the leader’s non-verbal communication on a subordinate’s willingness to speak up during a joint decision-making exercise. When the leader appeared confident, the subordinate judged the leader to be more competent. As a result, the subordinate was less likely to argue back, resulting in a poor joint decision. The findings highlight the importance of leaders looking confident – and the danger of assuming a confident leader is also competent.
Connson speaks on the ‘How To Be A Changemaker’ podcast.
“We spend quite a bit of time delving into her experience over 30 years, working as an educator and a consultant in the Asia Pacific, North America, Australia and Europe.