Based on her PhD dissertation, this research explored the effects of the leader’s non-verbal communication on a subordinate’s willingness to speak up during a joint decision-making exercise. When the leader appeared confident, the subordinate judged the leader to be more competent. As a result, the subordinate was less likely to argue back, resulting in a poor joint decision. The findings highlight the importance of leaders looking confident – and the danger of assuming a confident leader is also competent.
We can all sense that communicating through video calls is not the same as meeting in person – but how different is it, what are the challenges, and how can we overcome them? Connson answers these questions by explaining the four channels of communication and providing some practical tips for making the most of those channels of communication on video calls.